IMI - International Company for Human Resources & Management Development

The Experienced Secretary

Refreshing Your Skills & Enhancing Your Performance

Start: 22/05/2013   |    End: 23/05/2013   |    Location: IMI Premises

The experienced secretary is able to anticipate the needs of the Manager and prioritize his workload and schedules to meet these needs.

This leading edge program for experienced secretaries and assistants will focus on a full range of self-management, assertiveness, communication techniques and interpersonal behaviors. Creativity and problem solving skills will be sharpened so that participants can engage in effective analytical decision-making activities that will enhance job performance and enrich the relationship and contribution to their manager(s).

Benefits & Added Value

  • By attending this program participants will:

    Use assertiveness, persuasive & positive communication.

    Communicate with greater confidence and effect: face-to-face, by telephone, correspondence, or e-mail.

    Communicate on behalf of your manager.

    Build your confidence and deal with pressure effectively to reduce stress and control conflict in the workplace.

    Use creative and systematic thinking skills to solve problems, make decisions and achieve more.

  • Who Should Attend?

    Secretaries who are newly experienced or have been in a secretarial position for a while and are looking to advance in their career.

Program Content

  • Defining the role of secretaries in businessز

    Developing Your Secretarial Role.

    Dealing with difficult behavior from managers, colleagues and people outside of your organization.

    Team Work – Building Productive Relationships with others.

    Assertiveness, Persuasive & Positive Communication.

    Communication on Behalf of Your Manager.

    Overcoming Stress.

    Creative thinking, decision making & problem solving.

    Personal & Professional Development.