IMI - International Company for Human Resources & Management Development


Identifying Key Performance Indicators

Not everything that can be counted counts and not everything that counts can be counted.

Albert Einstein

Key Performance Indicators (KPIs) are the most effective tool in measuring and therefore improving business-wide performance. No improvement can take place without valid, accurate data showing where the organization is now, where inefficiencies and blockages exist and what steps can be taken to move the enterprise forward.

Most organizations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organizations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.

This course shows how to select and develop the right KPIs to measure the processes which ultimately have the biggest impact on productivity. The course includes typical examples of what can be measured in different functions of the organization, giving you the tools to select only those KPIs which will give you the most meaningful information.

Benefits & Added Value

  • By attending this program participants will:

    Explain KPI’s as a concept and as a management tool.

    Define relevant KPI’s within participants’ areas of accountability.

    Prepare and use KPI’s.

    Appreciate corporate strategic areas and KPI’s.

    Identify specific and measurable individual goals with KPI’s.

    Align individual goals with departmental goals with KPI’s.

  • Who Should Attend?

    • All levels of management.
    • Small business owners with employees.

Program Content

  • Overview of Performance Indicators

    The need and purpose for Key Performance Indicators.

    Managing performance and the benefit of involvement and commitment.

    Weakness in the current system.

    Sharing responsibility for business results.

    Emphasizing results (what), skill and behavior (how).

    The Key Performance Indicator Planning Cycle.

    Developing a Functional Analysis

    What is functional analysis.

    Why you need to conduct a functional Analysis before developing your Key Performance Indicators?

    Steps to carry out in operational analysis.

    Practical workshop to identify and prioritize Issues.

    Determining Key Results.

    Traditional approach to selecting objectives.

    New approach to selecting objectives.

    What is purpose of Key Results Areas?

    Guidelines for determining Key Results Area.

    Determining Functional Objectives

    What are the functional objectives?

    How many objectives should your organization have?

    Examples of standard of performance.

    Recommended process for selecting objectives.

    Determining Key Performances Indicators

    What is the purpose of Key Performance Indicators?

    What are the guidelines for identifying Key Performance Indicators?

    The Planning Phase.

    Examples of Key Performances Indicators.

    Developing Key Performances Indicators for the organization.

    Developing Key Performances Indicators for the departments.

    Humanizing the KPI process during implementation

    Addressing concerns about the uncertainty of the data.

    Keeping the performance review processes fair and transparent.

    Placing performance review within a context of learning.

    Enabling a two way dialogue about performance.

    Highlighting good news!

    Personal Action Plan.